By: Susan Hoy, CA If you always do what you always did, then you’ll always have what you always had. “Insanity” is doing the same thing over and over again, but expecting a different result. I don’t know if it happens in your practice, but it kept happening over and over again in ours. Just
By: Lawrence T. Markson, DC I’m not a philosopher, or a clergyman or a psychiatrist. If anything, I’m a “doer,” a “make-it-happen” fellow. I am also someone with an abiding curiosity who soaks up the knowledge and experiences I come across. So, I’m constantly intrigued by the ideas, the concepts, even the words—especially key words—that
Susan Hoy, CA If you had to choose between a brain and a spinal cord, which one would you choose? I love to ask this question to Chiropractors. Usually, the response I get is a very puzzled look! That’s because every Chiropractor knows that no one can live without either. In fact, in order to
By: Susan Hoy, CA Time rules us. Time is probably the most frequently used word in our office. We continually use phrases like: “What time would you prefer?” “What time is your appointment?” “What time did he arrive?” “What time do you need to leave?” “Was the patient on
By: Alannah k. Levian, RN, ND, DC, DCC Chiropractors like to think of hiring staff as a long-term investment, like high-interest yielding, long-maturing corporate bonds. Fully aware that integrating a new team member requires an initial period of high investment in terms of training combined with low productivity, most of us are content to realize
By: Charles E. Ward, DC In the world of athletic competition, most seasons climax with a Championship Event. One team will at the end bask In the warm glow of victory. What about the team in your practice? Will your team make it to the series? How about the league playoffs or the “Big Game”
By: Joseph R. Schmitt Few professionals function well or enjoy practicing their profession if they are inadequately supported. Your support group is the most important and most controllable ingredient needed to make your office so much fun for you that you never need to come to work again. That’s a trick statement. You’ll be making
By: Judi Koch, CA Even though I have never considered myself a “touchy-feely” kind of person, I relish warm hugs from friends, an affectionate pat from my husband, holding hands with my children. I can’t imagine life without touch. It’s a simple gesture that can say so much. Between those we love, it can be
By: Peter G. Fernandez, DC Preventing patients from quitting prematurely is one of the most important procedures in a Chiropractor’s practice. There should be a concentrated attempt by the CA to keep a patient on his treatment schedule or from prematurely dismissing himself from care. Keeping patients on their prescribed treatment schedule is imperative—for the
By: Peter G. Fernandez, DC A recent study by the White House Office of Consumer Affairs in Washington, D.C. pointed out that people who were satisfied with a business told at least 3 people about their experiences. This is how a referral business is built. Unfortunately, dissatisfied people tell 11 people. Therefore, 1 dissatisfied person
By: Susan Hoy, CA On a daily basis, I receive phone calls from Chiropractors and Chiropractic staff from all over the country. It is one of the best parts of my job! One of the questions I always ask is, “How’s business?” I am always amazed at the varying answers I get. Some are totally
By: Susan Hoy, CA Life Lessons from a Little Dog with a Big Heart It was Friday, October 8th, the day before my son, Michael, was to be married. My family was gathering to celebrate this very joyous occasion. As any mother will attest, when a son finds the right woman, there is reason to
By: Susan Hoy, CA Has this ever happened to you… Your phone rings and you answer. The caller greets you with the following question, “Yes, hello, could you tell me how much you charge for an office visit? I would be a new patient.” You say (because this person caught you off guard), “Sure, a
By: Susan Hoy Several months ago, I invited a friend, who is a Chiropractic consultant, to come into our office and evaluate our patient procedures. Of course, I wanted to show off to my friend and I also wanted her to come on a busy day so she could help us tune up our systems.
By: Susan Hoy, CA Let’s face it… we all lose patients! After all, we can’t be all things to all people. I know this to be true because I tried for many years and it just didn’t work. In this profession, we tend to give until it hurts. I have learned, over the past few
By: Susan Hoy, CA Her name is Carolyn and she is my medical doctor’s assistant. My medical doctor gets to see me once or twice a year, but even though I rarely see Carolyn, she always remembers me and makes me feel very special. In fact, it is because of Carolyn that I look forward
By: Susan Hoy “Our schedule is out of control! We have patients coming late, coming early, walking in, and not showing up at all. How do we begin to solve this problem?” Whenever I present a scheduling seminar, I get many questions like this one. Often, when I go to an office to help them
By: Monte H. Greenawalt, DC, DABCO Doctor, you are in the people business, and I’m going to help you generate a growing, stable practice. You want your patients to comply with your treatment plan, and they will—if they understand why you have recommended the plan. Are you ready and willing to do as someone tells
Dr. Klein – April 2011 Choosing the Proper Levels of Evaluation & Management Services
By: Susan Hoy The new year is a good time to take a look around your office and begin to become better organized. As I have explained over and over again, patients do not want to come to a disorganized, stressful, messy office—nor will they refer friends and family to such a place. Additionally, being
